FAQ

How long will my order take to ship?

Each order is posted 2 weeks after being purchased, dependent on stock. If you need something sooner, please DM me on instagram in the chance that I may have the stock already pre-made. All orders are sent signed for, and there are options at the checkout for both first class (£2.50) and second class (£2) postage. All orders over £25 are sent signed for first class for free.

 

Delivery within the UK normally only takes 1 working day, whereas UK to Europe is 3-5 working days and UK to the rest of the world is 5-7.

I have a question about my order, how can I contact you?

For any queries, you can contact me via the form on the contact page, DM me on instagram (@han_makes) or email me at hannahlstokes@icloud.com

Can I return my earrings?

All sales are final, I only offer exchanges/refunds in certain circumstances.

What materials do you use in your earrings?

All charms are made from high quality acrylic plastic that has been laser cut in the UK. In terms of the earring metal, I offer both silver plated hooks and studs, or a sterling silver option for £2 extra per item. I can also make almost all my earrings as clip ons, you can select this option for £1 extra!

Can you do custom colours or make me something unique?

Almost everything on the site is available not only in a broad range of colours, but in a variety of mirror, glitter and fluorescent acrylics. I also take commissions for custom pieces! For more info please click here.

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